Looking for an exciting and rewarding career?

theidol.com is looking for an Agile Delivery Coordinator (ADC) to join their team, reporting into the Agile Delivery Manager.

The Idol is an award-winning, rapidly growing tech company based on the edge of the Lake District National Park in Cumbria. It’s the ideal setting to get out, enjoy a walk, be inspired, and conceive our next innovative product or solution. We’ve been leading online innovation since 1999 and specialise in creating cutting-edge web applications and solutions for customers and businesses of all sizes.

We are part of the Legal & General Group and partner with household brands such as Go.Compare and ComparetheMarket. We pride ourselves on innovation and early adoption of new technologies and working practices.

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If you feel you have the skills and experience required to join the team at theidol.com, please send us your CV, contact details and a short statement about you and your suitability for the role.

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Overview

The Agile Delivery Coordinator will be responsible for leading delivery teams to ensure they follow agile principles and practices which deliver change in line with agreed business priorities that add value to customers and stakeholders, while adapting to the changing needs and expectations of the business and users.

Principle accountabilities
  • Responsible for owning and delivering change into production based on The Idol’s time and quality standards and as agreed with internal and external stakeholders, achieved through effective definition and enforcement of Agile ways of working.
  • Leading sprint planning and priority setting.
  • Working with internal and external stakeholders to ensure there is a sufficient backlog of work ready for development.
  • Coaching and facilitating to drive the delivery of the roadmap as defined by the product team within the timeframes agreed.
  • Identifying, challenging and attempting to resolve any blockers and under-performance impacting delivery.
  • Ensuring that internal and external partners provide quality user stories that are fit for sprint prioritisation to ensure sprint velocity is consistent and sprint goals are achieved.
  • Coordinating with internal stakeholders to ensure each squad has the appropriate agile resources and support available to them to deliver within the sprint.
  • Managing internal and where appropriate external stakeholder communications to ensure all customers are aware of progress and any risks to the delivery of changes in the timelines agreed.
  • Producing reports and communication on the project status to be shared with stakeholders both internally and externally.
  • Consider, relevant to your role, the needs and objectives of all our customers, including vulnerable customers, to ensure that they receive good outcomes.
Person specification

Knowledge, experience and qualifications

  • An Agile and Jira “wizard” with significant experience working within an agile environment.
  • Experience managing the delivery of several concurrent projects prioritising demands and requirements and resolving blockers that impact delivery.
  • Experience working within a software development environment or working alongside technical stakeholders.
  • Strong skills in MS Office.
  • Understanding of technical jargon within an IT context
  • Experience producing documentation and reports to a professional standard.

Behaviours

  • Defines and adheres to processes, ensuring others do the same.
  • Pays attention to detail.
  • Self-manages own workload by prioritising demands to continually meeting agreed deadlines and delivery targets.
  • Approachable and friendly, and contributing to a positive and active working environment.
  • Provides feedback and coaches individuals to help them deliver their best.
  • Challenges under-performance and has robust conversations about delivery when required.
  • Communicates clearly and concisely in English, adjusting the content and delivery according to the needs of the audience.
  • Collaborates and engages with stakeholders and colleagues to build and maintain good working relationships and share knowledge.
  • Changes direction where required, showing flexibility to meet new demands and quickly leaning and mastering new and existing technologies.
  • Demonstrates curiosity and open-mindedness to learn new technologies.
  • You must act to deliver good outcomes for retail customers.

Scope
  • This is a full-time Monday to Friday role working an average 37.5 hours per week.
  • Hybrid flexible home/office working supported. There is a requirement to attend the office in Cumbria approximately twice a month or as frequently is required to meet the role requirements (expenses will be provided depending on your location).
  • Salary from £45,000 depending on experience, 25 days holiday plus public holidays, plus performance rated bonus, enhanced pension, and generous private medical, family, sickness, and insurance benefits, and share schemes.
  • A full role profile can be downloaded -here

Over to You

If you have a genuine enthusiasm for working with customers within a technology-driven services environment, you may be just what we’re looking for!

Apply here...

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What’s in it for you?

Your Money

Taking care of your financial wellbeing, and making your money go further.

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Performance bonus

Annual bonus based on individual performance.

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Yearly pay increases

We review your salary annually, to make sure we’re paying you fairly.

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Pension scheme

Up to 10% employer pension contribution.

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Share scheme

Access to our Legal & General share schemes.

Your Health

Taking care of your physical and mental wellbeing.

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Work life balance

Hybrid home or office working to help strike the perfect balance for you, while supporting your expenses to visit the office.

Health and Dental Insurance

Access to private medical plans for you and your family.

Employee Assistance Programme

Free, day-to-day wellbeing and counselling service.

Virtual GP

Fast and direct access to a Virtual GP and Mental Health service.

Tailored office environment

Life at Team Idol.

Social events

Exceptional events delivered by our social committee team.

Breakout rooms

Spacious meeting rooms and breakout areas.

Drinks and snacks

Complimentary hot and soft drinks, free fruit and a lunch allowance while at the office.

Free parking and charging

Access to electric charging points and no need to worry about parking charges!

Your life

Protecting you and your family.

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Death in service insurance

Insurance to protect you and your family at 8 times your salary.

Holidays

Generous holiday allowance and the ability to buy and sell holidays according to your needs.

Work+Family Space

Access to advice, guidance, resources to balance work and caring responsibilities.

Income protection

Support if you are unable to work in the long-term due to illness or injury.

The Idol office

Where we are


Based in Eden Business Park, our modern office space reflects our culture and how we want to work. Step outside and you’re instantly looking out onto the Thacka Beck Nature Reserve.

We love where we live and we’re proud to remain a homegrown Cumbrian technology business. This pride extends to embracing our role in the community to champion, inspire and develop digital skills.

What to expect


We create a rewarding working environment for our teams to develop, collaborate and enjoy. Expect high energy, creative flair, attention to detail and an embraced adoption of new technologies.

Working in agile development squads, our teams freely exchange ideas and expert knowledge - sharing this both with each other and our clients. This approach encourages for continuous improvement, ensuring the projects we deliver are as truly considered and innovative as possible.

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pool table in the officeperson working on computer

Find your balance


Adopting a healthy work life balance is an essential part of our culture. We offer flexible working hours, remote or blended home/office working, as well as funded social events.

Our modern, custom-built office is the perfect working environment for our teams, with spacious social working areas, free hot/cold drinks and fresh fruit. Facilities include an on-site gym, showers and table tennis.

table tennis in the officecycling in to the office

Challenge yourself

Continuous professional development is more to us than ticking a box. It underpins our approach and belief in the value of personal and professional growth.

Training is accessible to everyone in all roles and across all levels, enabling you to develop and deliver your best work with us.

Working with you, we’ll identify and build a tailored development plan. Training opportunities include short courses and bootcamps, through to apprenticeships and industry-recognised qualifications.

customer services on the phonediscussing work

You’re in good company


It’s important, dare we say essential, to enjoy what we do and have fun at work. Our staff-led social events team organises exceptional social events, including Christmas parties, axe-throwing, cheese and wine evenings, bake off events and even trips to the Crystal Maze!

Our annual summer party brings everyone together in the heart of the Lake District for an evening of live music, free food and drink.