Principle accountabilities
- Develop detailed technical architecture and documentation tailored to Dynamics 365 CRM implementations.
- Provide strategic input to design teams and stakeholders on Dynamics 365 CRM and Power Platform capabilities, highlighting limitations and best practices—emphasising the use of out-of-the-box functionality.
- Constructively challenge overly complex or heavily customised solutions to ensure alignment with platform boundaries and long-term sustainability.
- Collaborate closely with the solution architect to ensure solution designs align with the Idol Data Model, supporting consistent integration and a unified source of truth.
- Advocate for simplicity by adhering to Microsoft-recommended design principles and minimising custom development to reduce cost, complexity, and support overhead.
- Apply insights from previous CRM implementations to promote proven practices, highlight successful approaches, and ensure alignment with the latest Dynamics 365 roadmap and features.
- Support the project manager and wider project team to understand the ordering and dependencies of activities and to plan future rollout phases.
- Day to day implementation of features into the Dynamics environment with appropriate toolsets (Power apps, Canvas apps, Power Automate, Logic Apps etc.)
- Consider, relevant to your role, the needs and objectives of all our customers, including vulnerable customers, to ensure that they receive good outcomes.
