Microsoft Dynamics Engineer

Looking for an exciting and rewarding career?

theidol.com is looking for a Microsoft Dynamics Engineer to provide expertise and hands-on support in the implementation of Microsoft Dynamics 365 Contact Centre and CRM.

The Idol is a successful financial technology business based on the edge of the stunning Lake District National Park in Cumbria. Our location offers the opportunity for an exceptional work-life balance, allowing you to enjoy the countryside, find inspiration, and unwind.

We’ve been innovating in financial services since 1999 and are dedicated to transforming insurance technology to protect what matters. As part of the Legal & General Group (since 2010), we proudly partner with household brands such as Go.Compare, ComparetheMarket and Confused. We are committed to early adoption of new technologies, progressive working practices, and supporting everyone to be accountable to deliver their best quality work.

Apply Now

If you feel you have the skills and experience required to join the team at theidol.com, please send us your CV, contact details and a short statement about you and your suitability for the role.

Apply

Overview

We are seeking a Microsoft Dynamics 365 Engineer to deliver hands on development across Dynamics 365 Sales and Customer Service and other use cases in the future depending on business needs. The role focuses on implementing and enhancing agreed designs and integrating solutions using the Microsoft Power Platform and associated Azure services. Working closely with the delivery team and Project Manager, you will contribute to the delivery of high quality, maintainable solutions aligned with platform best practices.

Principle accountabilities

Configure, build, and support solutions within Dynamics 365 Sales and Customer Service, translating agreed requirements and designs into working functionality under guidance from senior team members.
Deliver day-to-day development across Dynamics 365 and the Power Platform, including model-driven apps, Power Automate flows, and Logic Apps, following established standards and patterns.
Develop and maintain integrations using Azure services (such as Logic Apps, Azure Functions, Service Bus, and REST APIs), supporting data exchange with internal and third-party systems in line with agreed integration approaches.
Extend Dynamics 365 using appropriate development techniques (e.g. plugins, JavaScript, Power Platform extensibility), while prioritising out-of-the-box capabilities and configuration-led solutions wherever possible.
Support the use and improvement of CI/CD pipelines for Dynamics 365 and Power Platform solutions, contributing to automated build, testing, and deployment activities across environments.
Use source control and deployment tooling (e.g. Azure DevOps) to manage solution changes, deployments, and environment consistency, following team processes.
Work closely with the delivery team members to ensure solutions align with the Idol Data Model, supporting consistent integration patterns and a reliable single source of truth.
Assist in identifying potential integration, performance, or maintainability risks, escalating concerns, and constructively questioning overly complex or heavily customised approaches.
Produce and maintain clear technical documentation for configurations, customisations, integrations, and automated processes, ensuring knowledge can be shared and supported.
Support delivery planning by identifying technical dependencies, contributing to estimates, and assisting with phased rollouts, testing, and post-release support.
Take responsibility of flow quality, maintainability, and technical debt, supporting testing, defect resolution, and continuous improvement.
Consider, relevant to your role, the needs and objectives of all our customers, including vulnerable customers, to ensure that they receive good outcomes.

Person specification

Knowledge, experience and qualifications

Hands-on experience delivering Dynamics 365 CRM solutions, with practical knowledge of Sales and Customer Service modules, and awareness of related contact centre or sales processes, alongside use of the Microsoft Power Platform.
Experience extending Dynamics 365 using a configuration-first approach, supported by custom development where appropriate (e.g. plugins, JavaScript, Power Platform extensibility), with working knowledge of Dataverse and the Common Data Model.
Experience building and supporting integrations between Dynamics 365 and internal or third-party systems using Azure services such as Logic Apps, Azure Functions, Service Bus, and REST APIs, following established patterns and guidance.
Experience working in agile delivery environments, collaborating with analysts and engineers, and using tools such as Jira to manage work and priorities.
Practical experience using CI/CD pipelines and source control for Dynamics 365 and Power Platform solutions, including solution packaging, environment management, and supporting automated deployments.
Exposure to delivering solutions in enterprise-scale and/or regulated environments, with an understanding of the need to balance business requirements, technical feasibility, performance, and long-term maintainability.
Ability to follow and apply existing architectural standards, data models, and integration principles, contributing constructively to design discussions without owning overall solution architecture.
Relevant Microsoft certifications in Dynamics 365 and/or the Power Platform, or a clear commitment to achieving certification as part of ongoing development.

Behaviours

Takes ownership of technical outputs, ensuring solution quality, code standards, and technical decisions are consistent, well reasoned, and aligned to agreed design and architectural principles.
Raises concerns and questions design or implementation approaches constructively, escalating risks and complexity where appropriate.
Promotes simple, reusable, configuration first solutions, actively discouraging unnecessary customisation and encouraging approaches that improve maintainability and supportability.
Applies learning from previous implementations to improve delivery quality, maintainability, and efficiency, sharing insights with the wider team.
Works collaboratively across multidisciplinary teams, engaging effectively with engineers, testers, and non technical stakeholders to progress shared outcomes.
Communicates technical concepts clearly and appropriately, adapting language and level of detail to suit technical and non technical audiences and support informed decision making.
Supports delivery decisions by balancing technical best practice with delivery priorities, seeking guidance where needed.
Acts to deliver good outcomes for retail customers, including vulnerable customers, ensuring solutions are developed and delivered with care, inclusivity, and customer impact in mind.

General

This is a full-time Monday to Friday role working an average 37.5 hours per week.  
Hybrid flexible home/office working supported.  There is a requirement to attend the office in Cumbria approximately twice a month or as frequently is required to meet the role requirements (expenses will be provided depending on your location).
 Salary From £32,500 to £50,000 depending on experience.
25 days holiday plus public holidays, plus performance-rated bonus, enhanced pension, and generous private medical, family, sickness, and insurance benefits, and share schemes.
A full role profile can be downloaded - here

Over to You

If you have a genuine enthusiasm and an ability to quickly adapt to new technologies, you may be just what we’re looking for!

Apply here...

What’s in it for you?

Your Money

Taking care of your financial wellbeing, and making your money go further.

Performance bonus

Annual bonus based on individual performance.

Yearly pay increases

We review your salary annually, to make sure we’re paying you fairly.

Pension scheme

Up to 10% employer pension contribution.

Share scheme

Access to our Legal & General share schemes.

Your Health

Taking care of your physical and mental wellbeing.

Work life balance

Hybrid home or office working to help strike the perfect balance for you, while supporting your expenses to visit the office.

Health and Dental Insurance

Access to private medical plans for you and your family.

Employee Assistance Programme

Free, day-to-day wellbeing and counselling service.

Virtual GP

Fast and direct access to a Virtual GP and Mental Health service.

Tailored office environment

Life at Team Idol.

Social events

Exceptional events delivered by our social committee team.

Breakout rooms

Spacious meeting rooms and breakout areas.

Drinks and snacks

Complimentary hot and soft drinks, free fruit and a lunch allowance while at the office.

Free parking and charging

Access to electric charging points and no need to worry about parking charges!

Your life

Protecting you and your family.

Death in service insurance

Insurance to protect you and your family at 8 times your salary.

Holidays

Generous holiday allowance and the ability to buy and sell holidays according to your needs.

Work+Family Space

Access to advice, guidance, resources to balance work and caring responsibilities.

Income protection

Support if you are unable to work in the long-term due to illness or injury.

Where we are

Based in Eden Business Park, our modern office space reflects our culture and how we want to work. Step outside and you’re instantly looking out onto the Thacka Beck Nature Reserve.

We love where we live and we’re proud to remain a homegrown Cumbrian technology business. This pride extends to embracing our role in the community to champion, inspire and develop digital skills.

What to expect

We create a rewarding working environment for our teams to develop, collaborate and enjoy. Expect high energy, creative flair, attention to detail and an embraced adoption of new technologies.

Working in agile development squads, our teams freely exchange ideas and expert knowledge - sharing this both with each other and our clients. This approach encourages for continuous improvement, ensuring the projects we deliver are as truly considered and innovative as possible.

Find your balance

Adopting a healthy work life balance is an essential part of our culture. We offer flexible working hours, remote or blended home/office working, as well as funded social events.

Our modern, custom-built office is the perfect working environment for our teams, with spacious social working areas, free hot/cold drinks and fresh fruit. Facilities include an on-site gym, showers and table tennis.

Challenge yourself

Continuous professional development is more to us than ticking a box. It underpins our approach and belief in the value of personal and professional growth.

Training is accessible to everyone in all roles and across all levels, enabling you to develop and deliver your best work with us.

Working with you, we’ll identify and build a tailored development plan. Training opportunities include short courses and bootcamps, through to apprenticeships and industry-recognised qualifications.

You’re in good company

It’s important, dare we say essential, to enjoy what we do and have fun at work. Our staff-led social events team organises exceptional social events, including Christmas parties, axe-throwing, cheese and wine evenings, bake off events and even trips to the Crystal Maze!

Our annual summer party brings everyone together in the heart of the Lake District for an evening of live music, free food and drink.