Looking for an exciting and rewarding career?

Team Idol are expanding and looking for a software support analyst to join our team with remote or flexible home/office working supported.

The role will be focussed on supporting businesses in their use of the Asanto platform through remote or in person training. The role includes creation and maintenance of supporting Asanto documentation. The successful candidate will have the ability to quickly adapt to new technologies, and the desire to become an expert in our Asanto platform and provide excellent service to our customers by assisting them in their optimum use of the platform.

Apply Now

If you feel you have the skills and experience required to join the team at theidol.com, please send us your CV, contact details and a short statement about you and your suitability for the role.

Apply
About the Asanto platform

Asanto is a flexible, no-code platform to manage products, pricing, customers and distribution. Designed for any product or market, we’re supporting numerous partners to:

  • Update without writing a single line of code
  • Save on the cost of specialist resource
  • And most importantly, achieve speed to market.
About theidol.com

theidol.com is an award winning, rapidly growing tech company based on the edge of the Lake District National Park in Cumbria. It’s the ideal setting to get out, enjoy a walk, be inspired and conceive our next innovative product or solution. We’ve been leading online innovation since 1999 and specialise in creating cutting-edge web applications and solutions for customers and businesses of all sizes.

We are part of the Legal & General group and partner with household brands such as GoCompare and ComparetheMarket. We pride ourselves on innovation and early adoption of new technologies and working practices.

The benefits

Come work for us and take advantage of amazing benefits such as:

  • Flexible working hours.
  • Christmas bonus and annual bonus based on company performance.
  • Death in service life insurance benefit of 8x salary.
  • Cigna Health Insurance.
  • Generous pension scheme with up to 10% employer pension contribution.
  • Access to our Legal & General's share schemes.
  • A modern, custom built office with free parking.
  • On site gym and recreational activities including pool and table tennis.
  • Free tea, coffee and soft drinks and fresh fruit.
  • Exceptional events delivered by our social committee

employee on computeremployee on a exercise bike
Duties & responsibilities
  • Triage and resolution of incoming incidents logged via our incident management platform.
  • Responding to incidents in accordance with the customer's Service Level Agreement (SLA).
  • Progressing incidents and ensuring incident history is updated via the Incident Management software tool.
  • You will undertake problem identification and resolution involving steps such as re-creation of the incident and data investigation.
  • Work with the wider delivery team, including software developers, Business Analysts and Software Testers during fault diagnosis and resolution. Including escalation if required.
  • Working with Product Owner and Business Analysts to identify potential new system or training requirements to reduce repeat incident tickets and improve our customer’s experience.
  • Working with wider delivery team to understand scope of new releases and transition into operational support.
What we’re looking for
  • Excellent communication skills – providing excellent verbal and written communication to both internal staff and external customers.
  • Flexible and adaptable – capable of changing direction where required and showing flexibility to meet new demands.
  • Ability to self-manage workload.
  • Solid people skills – an approachable and friendly individual.
  • Working knowledge of Microsoft Excel formulas (or equivalent).
Experience

To be successful in this role you'll need to highly motivated to work autonomously within a growing team. Previous experience working within a software or service company, would be highly valued but is not an essential requirement. A degree of self-learning will be expected; however, support and training will be provided where needed.

General

This is a full-time Monday to Friday role with flexible working of 7.5 hours a day. Remote or flexible home/office working supported.

Over to You

If you have a genuine enthusiasm and an ability to quickly adapt to new technologies, you may be just what we’re looking for!

Apply here...

Please enter a name
Please enter a valid email address
Please use Word or PDF format
Please upload your CV

What’s in it for you?

Health & Wellbeing

letter I shape

Work life balance

With flexible home or office working to help you strike the perfect balance for you.

letter D shape

Onsite gym & Table tennis

Work up a sweat between meetings.

letter O shape

Communal bicycles

Ditch the car and take a trip into town.

letter L shape

Holidays

Including a day off for your birthday!

letter I shape

Private medical insurance

Access to private medical and dental care.

Financial benefits

letter O shape

Annual bonus

Generous Christmas bonus and an annual bonus based on company performance.

Yearly pay increases

We review your salary annually, to make sure we’re paying you fairly.

Death in service

We look after our employees with group life insurance.

Pension scheme

Up to 10% employer pension contribution.

Share scheme

Access to our Legal & General share scheme.

Tailored office environment

Social events

Exceptional events delivered by our social committee team.

Breakout rooms

Spacious meeting rooms and breakout areas.

Drinks and snacks

Complimentary hot and soft drinks, as well as free fruit.

Free parking

No need to worry about parking charges!

The Idol office

Where we are


Based in Eden Business Park, our modern office space reflects our culture and how we want to work. Step outside and you’re instantly looking out onto the Thacka Beck Nature Reserve.

We love where we live and we’re proud to remain a homegrown Cumbrian technology business. This pride extends to embracing our role in the community to champion, inspire and develop digital skills.

What to expect


We create a rewarding working environment for our teams to develop, collaborate and enjoy. Expect high energy, creative flair, attention to detail and an embraced adoption of new technologies.

Working in agile development squads, our teams freely exchange ideas and expert knowledge - sharing this both with each other and our clients. This approach encourages for continuous improvement, ensuring the projects we deliver are as truly considered and innovative as possible.

designer workingchatting over lunch
pool table in the officeperson working on computer

Find your balance


Adopting a healthy work life balance is an essential part of our culture. We offer flexible working hours, remote or blended home/office working, as well as funded social events.

Our modern, custom-built office is the perfect working environment for our teams, with spacious social working areas, free hot/cold drinks and fresh fruit. Facilities include an on-site gym, showers and table tennis.

table tennis in the officecycling in to the office

Challenge yourself

Continuous professional development is more to us than ticking a box. It underpins our approach and belief in the value of personal and professional growth.

Training is accessible to everyone in all roles and across all levels, enabling you to develop and deliver your best work with us.

Working with you, we’ll identify and build a tailored development plan. Training opportunities include short courses and bootcamps, through to apprenticeships and industry-recognised qualifications.

customer services on the phonediscussing work

You’re in good company


It’s important, dare we say essential, to enjoy what we do and have fun at work. Our staff-led social events team organises exceptional social events, including Christmas parties, axe-throwing, cheese and wine evenings, bake off events and even trips to the Crystal Maze!

Our annual summer party brings everyone together in the heart of the Lake District for an evening of live music, free food and drink.